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Developing our Partners
Delighting our Customers
Welcome to John Lewis Distribution & The Manual Network
We take great pride in delighting our Customers with our vision of Developing our Partners and being a Force for Good within our local communities throughout Milton Keynes & Northamptonshire.
We live for Our Purpose
Happier People + Happier Business = Happier World
Our Partnership is an ongoing experiment to find happier, more trusted ways of doing business, for the benefit of us all. We work together to create a successful business and a fairer, more sustainable future for Partners, customers, suppliers and communities.
Our Partnership is owned entirely in trust by Partners which means we are more than employees, we share knowledge, power and profit.
Our Purpose inspires our principles, drives our decisions and acts as our guide.
Click on an ICON to find out more
Innovation & Solutions
We embrace innovation within the Manual Network and throughout The John Lewis Partnership with our Problem Solving Labs being testimony to that.
Our creative spaces serve as a place for collaboration between our Teams of dedicated Partners to come together and solve issues with our Customers at the heart of everything that we do. The Lab is intended to support groups of Partners to find innovative solutions to current issues impacting on our ability to deliver on productivity, efficiency and customer service goals. The tools we are trialing are established methods for analysing problems that will encourage Partners to get to the root cause of the issue before then deciding on a course of action that will resolve these issues. We want to capitalise on the knowledge and experience of our Partners, which will not only enable us to find lasting solutions but also enable us to improve and enhance the processes we have in place.
We're committed to...
Our Products
At John Lewis, we are proud to have always been a place where people go to celebrate the big life milestones.
Now, people are bringing joy to each moment - not just the big days, but everyday too.
Now we have a new promise to our customers, to be there for all life's moments.
Our Customers
John Lewis began trading over 150 years ago in 1864 on London's Oxford Street, and is a leading omni-channel retailer in the UK with 34 John Lewis shops and a growing online business at
We also offer a range of financial products ranging from Home Insurance, Foreign Currency and credit facilities.
Our Partners
The inherent strength and difference of the Partnership is our Partners. That's why you now see & Partners on our vehicles and above the door of our two trading brands
It takes a special person to be a Partner. Someone who understands the equal balance between sharing the rewards of the Partnership and the responsibilities that go with it.
Our Services
We strive to be a better way of doing business. This commitment is driven by our purpose, our Partnership values and our business strategy.
Our Community
In service of our Partnership Purpose, 'Working in Partnership for a Happier World', we're aiming to create a kinder future for Partners, customers, suppliers and the communities in which we serve.
Our World
It's essential that every person in our supply chains, wether they grow, pick, pack or make products, or supply services to our business, are treated fairly and are appropriately rewarded for their work.
We would love to hear from you
Your ideas, suggestions and feedback are important to us. Partners complete our Google Form.
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