John Lewis Distribution is separated into two main environments. These are our National Distribution Centres (NDCs) which are large operations that distribute to our whole business. Stock is received into the business from suppliers, held and then distributed either directly to our shops or to our smaller, Customer Delivery Hubs.

Our Customer Delivery Hubs (CDHs) are smaller operations that distribute locally to shops or directly into our customers’ homes. Stock is received from the NDCs which is then passed on locally.

The backbone to our distribution network are our warehouses, from where we deliver household, fashion and electronic goods to our customers, as well as our stores, sending out smaller items from our vast array of brands.